Have questions?

Phone: 772-778-3113

Credit and Payment Policy

There are a number of separate charges associated with your surgical procedure.  You MAY receive charges from several companies.

  1. Questions about your surgeon’s bill please contact their office directly.
  2. Anesthesia services provided by:

    US Anesthesia Partners of Florida
    851 Trafalgar Ct, Suite 200
    Maitland, Florida 32751
    Self-Pay No Insurance Good Faith Estimates (833) 479-0697
    Patients With Insurance & Need Estimate
    (407) 667-0505
    To Prepay for Cosmetic/Special Billing Rates
    (321) 422-7244 or (407) 667-0505 ext. 3

  3. Pathology: if any tissue specimens are sent out for pathology for questions please contact them directly.

Grove Place Surgery Center will bill the facility charges only to your insurance provider on your behalf for your surgery. Co-pays, co-insurance and deductible will be collected the day of or prior to your surgery through our Billing office. After your insurance carrier has processed the claim, you will be expected to pay any patient responsibility due within 30 days. Financing is available through www.carecredit.com/apply or call (800) 677-0718 for help completing an application.

Your insurance company, including Worker’s Compensation, auto (no fault) and personal injury, is legally responsible to you. Our relationship is with you, our patient, not your insurance company. Consequently, all charges incurred are your responsibility. The obligation to assure payment in a timely manner lies with you regardless of what your insurance company chooses to do. You should normally receive a response from your insurance company within 30 days of your date of service. If you experience a delay, it is expected that you contact your insurance company to check the status of your claim and to expedite payment. Please call our Billing Office at 772-257-7071 if you encounter a problem with your insurance company and need our assistance.

Grove Place Surgery Center’s policy is to turn over to an attorney or collection agency all accounts which are delinquent. You will be responsible for any collection fees that are incurred.
We utilize M-Net as our collection agencies.


THE Grove Place Surgery Center WILL BILL AS FOLLOWS:

You will be responsible for any copay, coinsurance and/or unmet deductible amount on or before your date of service. We will submit your bill directly to your private insurance company and any secondary insurance you may have. A bill will be sent to you for any balance after receipt of payment or denial from your insurance companies. We must make a copy of each insurance card at the time of registration.

You will be contacted prior to your surgery with an ESTIMATED procedure cost for your surgery. Payment is due before your surgical visit. You will be asked to sign a financial agreement.

Collection Process
Payment of your share of estimated charges is expected in full prior to or on the day of your procedure. For your convenience, we accept cash, Visa/MasterCard/Discover/American Express.  Patients may incur, and are responsible for payment of additional charges, if the proposed procedure(s) changes or if additional implants and/or supplies are required at the discretion of your surgeon.  As a courtesy, we will file an insurance claim on behalf of the patient to his/her insurance plan.  Any remaining patient charges upon claim adjudication by the payer are to be paid in a timely manner.  If the account becomes delinquent, it may be placed with an attorney or agency for collection in which their fees and expenses may be the obligation of the patient.

If the patient is unable to pay for their full estimated patient responsibility prior to or on the day of the procedure, the patient may be offered a short-term payment plan with a minimum down payment or may secure financing through an outside source.  Please contact our business office for further information.

You will receive separate bills for the following services: your Physician or Surgeon, Anesthesia (if you received general anesthesia or it was necessary for a nurse anesthetist or an anesthesiologist to be available for your procedure), Laboratory, if they were required by your physician, and/or Pathology, if tissues or specimens were removed during surgery. Any questions regarding these services should be directed to the billing offices of the appropriate provider.

Uninsured Discount
Patients who are not eligible to receive services paid for by insurance or other third-party payment sources may be eligible to receive an uninsured discount. This discount does not apply for cosmetic surgery services as defined by the center. The discount may be based on a percentage off all charges and is subject to change. If a patient’s services are subsequently found to be covered by insurance or by a third-party payment source, the uninsured discount may not be allowed. Please contact our business office for further information.

Financial Assistance Application Process
Hardship/Charity Discount
Hardship and Charity discount maybe available for financial assistance to patients who are in  need of medically necessary care and do not qualify for state or Federal assistance; but are unable to pay the estimated or remaining financial responsibility in part or in full. A patient must meet the policy’s household income qualifications which are based on published Federal Poverty Level Guidelines (revised annually). Submission of supporting documentation is required to validate a patient’s qualifying status.  Please contact our business office for further information.